1.Are the products sold online all authentic S&H merchandise?
2.How can I pay for the item(s) I purchased?
3.What is the currency of the prices listed on the website?
4.Can I pay using another currency?
5. Do you ship outside the Philippines?
6.How will I know that the order was placed successfully?
For customers paying via credit card and PayPal, an e-mail confirming the purchase shall be sent to the e-mail address specified by the customer in the form, upon completion of the payment process.
Those customers opting to pay via bank deposit will receive an e-mail confirmation in their e-mail addresses after we receive and verify the bank deposit details. The bank deposit slip shall serve as proof of payment.
Those customers who would like to pay via money transfer will receive an e-mail confirmation in their e-mail addresses after we receive and verify the money transfer details. The money transfer receipt shall serve as a proof of payment.
Returns and Exchange:
Should you encounter problems with your order, send your order number, photos of the item, and concern to
Returns and exchange policy:
WE DO NOT ACCEPT RETURNS ON ANY ITEMS, ONLY EXCHANGES ON CERTAIN ITEMS.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Please know if you purchase a sale item, and would like to make an exchange, there is a possibility another size may not be in stock, or may not be available again.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
There's a problem with my order. What do I do?
How do I return/ exchange my order?
How long is the return process?
Do you offer refunds?